Insights, tips, and guidelines to all things customer service.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
Understand how efficiently and effectively your customer services operations are running.
Creating the right job description that captures the various skills and qualities that are necessary for a customer care position
Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.
The sinkhole that is the abandoned ecommerce shopping cart.
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
Brand loyalty is often the result of customer-centric cultures.
In this article, you’ll find all the basic need-to-knows of successful customer engagement.
Keywords to focus on in a customer service advisor job description and how to unpack their significance.
October 1 – 5 marks Customer Service Week. A time to celebrate the important role that customer support plays in our everyday lives.
Customer service terms defined.
If customers are a company’s lifeblood, the help desk is its heart.
Communication is complicated. Software, such as that offered by Gladly, provides a streamlined solution.
Automated CS is a purpose-built process which aids the customer experience by using AI driven modes of communication
Designed to collect and analyze customer data, Gladly provides you with actionable information to support your customers
