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July 09, 2024

Summer Strategy, Winter Success Handbook

Break down your holiday prep into five critical areas of importance to make this next holiday season your best one yet.

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Prepare your Customer Service Team for Seasonal Peaks

The holiday season is a high-stakes shopping period where brands cannot afford a misstep. The key to success is to start your preparation early, as summer comes to an end and winter looms on the horizon.This handbook is designed to help you streamline your preparation into five essential areas, ensuring you and your team have an unforgettable holiday season.

Boost Your Holiday Success With a Summer Strategy

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A Step-by-Step Guide to Getting Buy-In and Driving Change for CX Leaders

CX solutions are major investments that often require interdepartmental buy-in. Here’s how to achieve it.

What’s Your CX Maturity?

See how you compare to your peers and get practical tips you can implement now.