Turns out you can have it all without spending a fortune

Gladly’s Customer Service Platform blends AI, human expertise, and customer data to deliver personalized experiences at scale.

See it in Action
Channels

All channels included in a single, lifelong conversation

Chat

Chat with customers directly on your website

Voice

Personal and hassle-free call support natively built-in

Self-service

24/7 AI resolutions or assistance

IVR

Fully integrated IVR, personalized to customers

Email

Manage all emails in a single thread

Social Media

Engage seamlessly across your social platforms

Text

Natively built-in to meet customers on the go

In-App Chat

In-app chat support for your mobile experience
Capabilities

Natively built-in capabilities to deliver
exceptional experiences

Customer Profile

Arm teams with a detailed view of customers – not ticket numbers

Conversation Timeline

Access a single conversation, across every channel

People Match®

Route customers efficiently based on status, situation, or needs

Payments

Capture revenue with secure payments across channels

Knowledge Base

A single source of truth that scales with your business

Insights

Dive into real-time channel insights, all in one place

Integrations

Build a support world that works for your organization

Task Management

Solve issues seamlessly, from warehouse to front office

Workforce Management

Make smarter staffing decisions with second-by-second tracking

Answer Threads

Create AI-driven conversations that feel natural and engaging

Quality Assurance Insights

Gain insights, coach confidently, and deliver great experiences.

Real-time CSAT Feedback

Instant CSAT insights help see what works, improve fast, and enrich every experience.

See what Gladly customers have to say

READ CUSTOMER STORIES

"I love how easy Gladly is for our Heroes to use. They can see a customer’s orders, they can see when their last order was placed, or they can cancel an order. The usability as a Hero is 100% better with Gladly."

Katrina Donahue
CX Manager, Rothy's

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

Danny Cox
VP Guest Experience, Breeze Airways

"With our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up."

Jason Faria
Vice President of Customer Experience, V Shred

Start delivering personalized service at scale with Gladly.

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