Zendesk Alternative: 5 Reasons Why Gladly is #1

Join these Gladly brands who made the switch from Zendesk

Here’s what you get when you switch from Zendesk to Gladly

Explore key advantages of Gladly over Zendesk and why brands prefer Gladly.

People, not tickets

Good ticket service isn't good customer service. Unlike Zendesk, Gladly helps you nurture relationships with customers, so they feel like people, not tickets.

Immediately recognize a customer.

See their preferences and conversation history.

Know their intent without ever needing to ask, "what's your order number?"

Avoid ticket duplication.

All your conversations in one place

Take back the time spent merging tickets with Zendesk. With Gladly, your support heroes resolve issues from a single, continuous conversation timeline.

Remove ticket silos and help agents focus.

Say goodbye to searching and merging tickets.

Get a complete view of your customer's conversation history.

All channels in one place.

The #1 rated easiest-to-use platform

Customers prefer the simplicity of Gladly over the complexity of Zendesk. When support heroes onboard in hours instead of days it’s easier to delight customers.

Rated the #1 easiest-to-use help desk software.

Modern UI, inspired by mobile messaging apps.

No need to jump between multiple screens and apps.

Increase agent retention.

Great service is a team sport

At Gladly, we don't just say we're committed to the success of our customers, we live it. That's why customers rate our quality of support higher than Zendesk's.

Proven experience to help you onboard and succeed.

Guidance and help to achieve your CX goals.

Fast customer support whenever you need us.

Help when you need it.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:

Now

60%

of customers self-serve

Reduction of

29%

in order-to-contact ratio

Increase of

87%

in first call resolution