Your partner in radically personal service
With powerful AI and a people-first approach, Gladly empowers modern customer service teams to create meaningful experiences, boost productivity, and drive irrational loyalty.
Trusted by the world’s most loved brands
Our customers know the only way to deliver radically personal customer service is through real conversations, not with tickets.
Hundreds of brands have chosen Gladly to turn their agents into heroes who drive customer loyalty and powerful business results.
87% resolution rate
With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels.
Reduced tech spending by 45%
Gladly helped automate routine requests with personal, effective self-service channels so agents could focus on high-value conversations that turned Crate & Barrel’s cost center into a revenue generator.
90% decrease in time to first response
Bombas used Gladly’s AI and people-centered platform to combat friction across their customer experience and drive long-term loyalty while maintaining a 99% CSAT.
100% automated conversations
Peak Design saved big by switching from a legacy system to Gladly, eliminating ticket volume and automating 100% of order tracking, return, and warranty inquiries — all at a 98% CSAT.
Why brands choose Gladly
Our complete customer service solution, has the power to transform the support experience for your customers and agents.
Customer at the center
Because all communication is tied to a customer — not a case or a ticket number — every conversation starts with knowing the customers’ entire history.
See how we make service personal
Customer service AI
Experience AI that knows where to find answers and when and how to take action, resulting in faster, more personal support.
Learn more about Gladly’s AI
Best of AI and people
With the right mix of AI and human support, customers can resolve their own inquiries and agents can prioritize high-value work that drives loyalty and revenue.
Learn about our Customer Service Platform
All in a single lifelong conversation
The customer is at the center of the conversation, so every channel — from voice to SMS to email and chat — is natively built in and easily accessible.
See our channel capabilitiesYou don’t have to break the bank to get it all
Gladly’s Customer Service Platform brings together AI, human know-how, and customer insights to deliver tailored experiences with wide-reaching impact.
Start creating exceptional experiences
Getting started with Gladly is quick and easy, so you can unlock team efficiency, cost savings, and better support experiences in less time and with less effort.
Easier implementation
Onboarding is simple and 3 to 5 times faster, making the switch to Gladly pain-free.
Results that speak for themselves
Gladly’s complete customer service solution is proven to save time and money while increasing customer satisfaction and growing revenue.
Fast-track ROI
Gladly's ease of use and rapid implementation empower your team to hit the ground running, reducing onboarding time and accelerating your return on investment.
Boost efficiency
Our AI-powered, unified platform equips your agents with comprehensive customer context and tools that dramatically increase productivity, enabling them to handle conversations and resolve complex issues faster.
Enhance experience
Deliver highly personalized, consistent customer service across all channels, including AI-led self-service options, at a much faster rate, significantly improving customer satisfaction scores.
Reduce costs
Consolidate your tech stack into a single, comprehensive platform for all communication channels that empowers teams to do more with less, reducing technology and labor costs while maintaining service quality.
Built to work the way you do
Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
See our integrations
"With our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up."
Vice President of Customer Experience, V Shred
"It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen."
Vice President, Customer Care, Crate & Barrel
"No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform that's aligned around the customer."
Manager of Customer Advocacy, Framebridge
"Now instead of piecing together a bunch of tickets, all an agent has to do to see a customer's history with them is scroll up."
Customer Experience Manager, Rothy's
