Winning in the loyalty-driven economy

Learn how to thrive in the Loyalty Economy by creating personal connections

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How the best brands grow loyal customers

Today the most-loved brands are not the best at getting new customers — they’re the best at growing loyal customers. To succeed in a loyalty-driven economy, companies must focus on creating connections through great experience and transform agents into Service Heroes of their brand.

In his Gladly Connect Live 2023 keynote, Joseph Ansanelli, CEO of Gladly, discusses how to make customer service your business and put people at the center of every experience.

Watch today to learn

Strategies for thriving in a loyalty-driven market by focusing on long-term customer relationships instead of simply acquiring new customers

How placing people at the center of your customer experience can turn everyday interactions into opportunities to build lifelong customer loyalty

How empowering your customer service agents with the right tools and mindset can elevate their role and make them true advocates for your brand

Featured speakers

Joseph Ansanelli

Joseph Ansanelli

CEO, Gladly