Why Paper Mart switched to Gladly

Learn how to craft an immersive customer experience

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How Paper Mart delivers a complete customer experience from order to delivery

The customer experience doesn't end once there's a purchase. As packaging supply company Paper Mart puts it, "The shopping experience extends far beyond your initial order."



But how do you provide an excellent end-to-end customer experience that takes agent happiness into account, as well?

Learn from Andy Knosp, VP of Product Marketing at Gladly, and Jennifer Flores, Paper Mart’s VP of Sales and Customer Support.

Watch today to learn

How Paper Mart leverages self-service solutions to increase efficiency, reduce costs, and streamline customer interactions

How Paper Mart’s dedication to supporting the community strengthens customer loyalty and enhances the overall brand experience

The strategies Paper Mart uses to empower their agents, ensuring they’re equipped with the right tools and support to deliver excellent service

Featured speakers

Jennifer Flores

Jennifer Flores

Vice President, Sales and Customer Support, Paper Mart