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Why Native Shoes Switched to Gladly

Learn how Native Shoes uses proactive service strategies to build lasting customer relationships and boost long-term value.

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Why Native Shoes Chose Gladly for Proactive, Customer-Centered Service

Imagine a world where you can anticipate your customers' needs before they even reach out — sounds incredible, right? This is the reality for Native Shoes, an animal-free footwear brand whose proactive customer service strategies build stronger relationships and increase long-term value. Hear from Andy Knosp, VP of Product Marketing at Gladly, and Kelly Spence, Senior Manager of Customer Care at Native Shoes, as they share their insights.

Watch Today to Learn

The key reasons Native Shoes transitioned from Freshdesk to Gladly to better meet their customer service needs and deliver a more personalized experience

Practical tips and strategies Native Shoes uses to maximize the potential of Gladly’s platform for efficient, customer-centered service

How Native Shoes has implemented proactive customer service strategies that prioritize customer needs, driving loyalty and long-term relationships

Featured Speakers

Kelly Spence

Senior Manager Customer Care, Native Shoes