Why Harry’s switched to Gladly

Discover how Harry’s transformed their customer support experience by switching to Gladly.

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How Harry’s improved customer outcomes with Gladly

Harry’s (and their sister brand, Flamingo) had multiple challenges for their CX platform to solve. They needed better reporting capabilities and easier access to day-to-day support data. They also wanted to streamline their support experience, and shift away from a ticket-based system that increased work for agents, and didn't improve customer outcomes.

In order to connect more authentically with their customers while eliminating tab-toggling and repetitive tasks for support staff, they switched to Gladly–and the results have been impressive.

Learn from Andy Knosp, VP of Product Marketing at Gladly, and Darren Major, Voice of Customer and Training Manager at Harry’s.

Watch Today to Learn

The key reasons Harry’s selected Gladly to streamline their support experience, and how this partnership has helped them better serve their customers

What Harry’s team gained during their onboarding process, and how it prepared them for a more efficient and effective customer service approach

How the switch to Gladly freed up time and resources for Harry’s, allowing them to focus on creating more meaningful customer interactions and improving overall outcomes

Featured speakers

darren_major

Darren Major

Voice of Customer and Training Manager, Harry's