Why FabFitFun switched to Gladly

Learn how subscription box businesses boost renewals with customer service

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How FabFitFun delivers personalized experiences that drive renewals

For subscription box businesses like FabFitFun, it might be tempting to think customer service can be put on autopilot. However, the truth is, customer care plays a critical role in driving subscription renewals.

Hear from Liis Saar, Director of CX Tools & Systems at FabFitFun, and Andy Knosp, VP of Product Marketing at Gladly, as they share how FabFitFun is increasing sales and boosting CSAT.

Watch today to learn

How FabFitFun tailors its customer interactions to create personalized, memorable experiences that keep subscribers engaged and coming back

Which data and reports FabFitFun relies on to gain valuable insights and improve both customer satisfaction and team performance

How FabFitFun implements customer-focused strategies that prioritize the customer’s needs and drive loyalty in a competitive subscription market

Featured speakers

Liss Saar

Liis Saar

Director of CX Tools & Systems, FabFitFun