X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
QA Insights
Real-time CSAT Feedback
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Events and Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Gladly Connect Live
AI-powered customer service without compromises
Perfectly balance efficiency and the human touch
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
Learn the key trends, customer experience strategies, and adaptability skills that will define the future of retail
Share
Is a retail rebirth on the horizon? Absolutely. With the world in flux, there's a massive opportunity for change, and those who adapt will lead the way in retail’s transformation. The silver lining is that adversity often sparks innovation. Join Phillip Jackson and Brian Lange of Future Commerce, Rebecca Boxall of Native Shoes, and Joseph Ansanelli of Gladly as they share insights from our retail leader survey to uncover what’s next for the industry.
The key trends and innovations that will shape the future of retail, and how businesses can prepare for the industry’s next major transformation
Why delivering exceptional customer experiences will be the cornerstone of retail success, and how brands can prioritize meaningful engagement to drive loyalty and growth
Why agility is crucial, and strategies on how to adapt quickly to changes in the market to set yourself apart from the competition
CEO, Gladly
Co-Founder, Future Commerce
VP, Marketing, Channels & Customer Experience, Native Shoes