The direct link between hero happiness and customer satisfaction

In today’s competitive commerce environment, exceptional CX is the key to standing out and finding success. And if exceptional CX begins with your customer service team, it shouldn’t come as a surprise that the secret to success for your business is happy, supported, and empowered CS employees.

Watch as Susan Tynan, Founder and CEO of Framebridge, discusses the power of empathy in customer service and the importance of developing emotional intelligence on your customer service team. She’ll share how creating a supportive and engaging work environment for employees can ultimately create meaningful and memorable customer interactions that strengthen relationships and build brand loyalty.