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Seven Secrets for Consistently Delivering ‘Wow’ Service

Louie Gravance uncovers how to balance high touch and high tech for CX success.

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Harnessing the Magic of Service: Lessons from 25 Years at Disney

Creating memorable service moments is critical to the success of any business. And finding that delicate balance of high touch and high tech is the key to making them actionable, measurable, and repeatable over and over again.

Learn from Louie Gravance as he draws on over 25 years with the Walt Disney Company to illustrate how service is truly your most indispensable superpower in today’s crowded and dynamic market, and reveal the seven secrets to harnessing it for lasting success.

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The importance of creating memorable service moments for business success

How to balance high touch and high tech to make service actions actionable, measurable, and repeatable

Key insights to leveraging service as a superpower in today’s market

Featured Speakers

Louie Gravance

Former Leader, The Walt Disney Company

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