Reinventing "heritage of service" for the 21st century

Learn how Nordstrom continues to deliver legendary service by balancing personal connections with operational efficiency.

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How Nordstrom delivers consistent, memorable service across channels

Hear from a brand synonymous with exceptional service. Jim Gallagher, Vice President of Customer Care & Fraud at Nordstrom, shares how the company has adapted to the ever-changing retail landscape and evolving customer expectations to maintain its legendary service.

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Strategies to offer exceptional customer service that remains both highly personal and efficient, even as operations scale

How to create seamless, consistent experiences for customers whether they’re shopping online or in-store

Nordstrom’s insights into the evolving landscape of customer service and their vision for staying ahead of customer expectations

Featured speakers

Jim Gallagher

Jim Gallagher

Vice President, Customer Care & Fraud, Nordstrom