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Reimagining Excellence in CX and Adding Value to Your Brand

Nordstrom's VP of Customer Care & Fraud empowers you to elevate your standards of service.

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How Nordstrom Delivers Effortless, Delightful Experiences

Through external challenges, evolving customer expectations, technological shifts, and macroeconomic pressures, Nordstrom has remained a benchmark for exceptional customer experiences.

Join Jim Gallagher, Vice President of Customer CARE & Fraud, as he discusses Nordstrom’s dedication to crafting effortless and delightful service experiences. Dive into the principles that underpin the company’s customer-centric approach, and learn how to transform your CX from a cost center to a value center. From redefining the future of CX to harnessing the power of AI in driving proactive support, Jim’s session promises to inspire and empower organizations to elevate their standards of service.

Watch Today to Learn

How to deliver outstanding customer experiences despite challenges and technological shifts

Insights on transforming CX from a cost center to a value center for organizational success

How Nordstrom leverages AI for proactive, personalized customer support

Featured Speakers

Jim Gallagher

VP of Customer Care & Fraud, Nordstrom

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