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Peak Season Prep

Learn practical strategies from FTD to set your support team up for peak season success.

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Peak Season Preparedness: Ensuring Your Agents Are Ready to Excel

Waiting until the last minute to prepare your customer service team for your busiest times of the year can cost you time, money, and resources. Starting early with peak season prep will help set your business up for success and separate your call center from the competition, leading to satisfied, loyal customers.

Hear from John McCahan, former VP of Customer Care at FTD Flowers, as he reveals the tools, strategies, and processes used to ensure your customer service agents are equipped to thrive during the busiest time of the year.

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Best practices for onboarding and training agents to ensure they’re fully prepared for high-volume periods

Strategies to streamline operations, ensuring that your team handles peak-season demand with ease

How to leverage AI, self-service, and channel optimization to reduce strain on your agents and improve the customer experience

Featured Speakers

John McCahan

Former VP of Customer Care, FTD Flowers

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