Embracing uncertainty and navigating today’s commerce landscape

Learn how to deliver outstanding customer service in an unpredictable world

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Preparing for the future of commerce: Tools and strategies for success

From a global pandemic to a looming recession, the events and trends that shape the commerce landscape are often unexpected and consequential. Being able to navigate uncertainty and remain adaptable is critical to a business’s success, especially as it relates to customer experiences.

Watch this Gladly Connect Live 2023 session by Matt Powell, Chief Technology Officer at FTD, where he addresses the challenges that brands are facing today. Take a glimpse into the future of commerce and leave with the tools and strategies you need to continue delivering outstanding customer service in an unpredictable world.

Watch today to learn

Insights into the key obstacles brands are navigating in today’s unpredictable environment and how they impact customer experience

Emerging trends and get a glimpse into what the future holds for commerce and customer service

Practical strategies and tools that will help your brand continue to deliver outstanding customer experiences, no matter the challenges ahead

Featured speakers

Matt Powell

Matt Powell

Chief Technology Officer, FTD