Navigating the intersection of loyalty, efficiency and customer demands

Learn about the CX balancing act and how to navigate a complex consumer landscape

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Mastering the intersection of loyalty, efficiency and customer demands

Handling the need to drive efficiency and build customer loyalty can be a delicate dance for businesses, especially as customer demands continue to evolve. With the rise of new technology and the increasing importance of data in CX decision-making, it’s more important than ever for businesses to find the right balance between all three.

Watch as Jennifer McTurk — Senior Director of Customer Happiness at Athletic Greens, Julia Suarez — VP of Customer Experience at Honest Paws, and Jim Rodden — VP of Customer Experience at MaryRuth Organics share valuable insights and practical strategies for understanding and navigating this complex landscape, and learn how changing agent expectations come into play.

Watch today to learn

Why balancing efficiency, loyalty, and customer demands is essential for creating a sustainable and successful customer experience strategy

Actionable strategies for navigating the complexities of customer experience, ensuring that loyalty and efficiency are at the forefront.

How changing agent expectations play a significant role in the evolving CX landscape and how to manage these expectations effectively

Featured speakers

Jennifer McTurk

Senior Director of Customer Happiness,

Julie Suarez

Julie Suarez

VP of Customer Experience, Honest Paws

Jim Rodden

Jim Rodden

VP of Customer Experience, MaryRuth Organics