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Elevating CX with AI: Tracking and Measuring Success

Lauren Inman-Semerau, Head of CX at Rothy's, shares how to measure AI’s impact on customer experience.

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About the Webinar

In today's retail landscape, businesses are turning to AI to improve customer experience, but do they really know how to measure its impact?

Hear from Lauren Inman-Semerau, Head of Customer Experience at Rothy’s, as she shares Rothy’s AI journey. She discusses everything from setting clear success expectations to comparing human vs. AI performance in customer satisfaction evaluation.

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How to implement AI in a way that enhances, rather than disrupts, the customer journey

How to set and share performance targets that align teams and drive consistent, measurable improvements in customer experience

Effective methods for AI training and performance tracking to ensure your AI consistently delivers meaningful, accurate support

Featured Speakers

Lauren Inman- Semerau

Head of Customer Experience, Rothy's

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