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Explore how Breeze Airways is transforming customer service by prioritizing real-time needs and empowering their support team.

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How Breeze Airways is transforming service beyond voice

Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers by addressing real-time needs. Discover how they’re empowering their agents to revolutionize customer service in the airline industry.

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How Breeze Airways has shifted away from a voice-centric model, creating a more efficient and customer-focused support strategy

How Breeze Airways empowers their service team to deliver outstanding customer experiences that boost satisfaction (CSAT) scores

Effective strategies for routing customer inquiries in real time, ensuring faster response and resolution times

Featured speakers

Danny Cox

Danny Cox

Vice President of Guest Service, Breeze Airways