Leading with CX — A founder's approach to business growth

Learn the critical role of customer service across a business with the co-founders of <nobr>Allbirds and Gladly.</nobr>

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How Allbirds uses customer service to drive business success across departments

In this dynamic fireside chat between Allbirds co-founder, Joey Zwillinger, and Gladly CEO, Joseph Ansanelli, the leaders discuss the role of CX and its impact and importance across the business — from finance to ops and product.

You’ll hear how Joey views customer service as a true value center for the business, along with strategies to enhance your support organization’s performance with emerging technologies like AI. Plus, preview what’s next for Allbirds to see how Joey envisions customer service continuing to drive their company forward.

Watch today to learn

How customer experience impacts every aspect of the business, from operations to finance and product development

Why customer service is viewed as a vital part of Allbirds' business strategy and how it contributes to long-term success

Actionable insights on how AI can elevate your customer support team's performance, driving efficiency and better customer outcomes

Featured speakers

Joey Zwillinger

Co-Founder, Allbirds

Joseph Ansanelli

CEO, Gladly