< Gladly Events and Webinars
Live Webinar

Redefining Growth in 2025: Key Strategies to Drive Revenue from Your Customer Service Team

January 16, 2025 | 11:00 am - Noon PST / 2:00 pm - 3:00 pm EST

Learn from a CX expert who drove millions in revenue for brands like Warby Parker & Evolve Vacation Rental!

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Unlock the Revenue Potential in Your Customer Service Organization

Businesses are expected to face a range of growth challenges in 2025, including supply chain disruptions, sustainability concerns, changing consumer behavior, and increased regulatory pressures.

Join us for an exclusive fireside chat with Mara Castro, a pioneering CX strategist who has shaped customer experiences at top brands like Warby Parker and Evolve Vacation Rental. In this session, Mara will share proven strategies for transforming your service teams into revenue drivers while creating exceptional experiences that boost customer loyalty and support sustainable growth.

Don't miss this opportunity to gain valuable insights for navigating 2025 and beyond!

Maximize Your Customer Service Team’s Revenue Potential in 2025

Drive Revenue Through Service

Discover how to turn service interactions into revenue through strategic upselling and personalized care, while maintaining exceptional customer service standards.

Get Organization-Wide Buy-In

Learn how to reframe customer service as a key revenue driver, not just a cost center, and equip your team with the confidence and tools to take on a critical role in business growth.

Measure and Scale Your Impact

Find out how to align your customer service metrics with broader business goals and demonstrate the real impact of solving customer problems on company growth and revenue.

Featured Speakers

Mara Castro

Customer Experience Strategic Advisor & Former Head of Customer Experience, Warby Parker

Austin Reece

Head of Product Marketing & Revenue Enablement, Gladly

Transform Your Customer Service: Join Us Today

REGISTER NOW