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Key strategies to drive revenue from your customer service team

CX strategist Mara Castro shares how to evolve your service strategy for tomorrow's challenges.

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Unlock the revenue potential in your customer service organization

Drawing from her successful work with Warby Parker and Evolve Vacation Rental, CX expert Mara Castro shares proven strategies for turning customer service teams into revenue drivers while delivering exceptional experiences that boost growth and loyalty.

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How to turn service interactions into revenue through strategic upselling and personalized care, while maintaining exceptional customer service standards.

How to reframe customer service as a key revenue driver, not just a cost center, and equip your team with the confidence and tools to take on a critical role in business growth.

How to align your customer service metrics with broader business goals and demonstrate the real impact of solving customer problems on company growth and revenue.

Mara Castro

Customer Experience Strategic Advisor & Former Head of Customer Experience, Warby Parker

Austin Reece

Head of Product Marketing & Revenue Enablement, Gladly

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