< Gladly Events and Webinars

Optimizing Your Channel Strategy for Customer Communication

Impactful strategies for meeting channel preferences and response time expectations

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Mastering Customer Service in the Amazon Era

Are you struggling to keep up with your customers’ needs and expectations? In today’s Amazon-dominant era, providing outstanding customer service is crucial for building brand loyalty and driving real revenue. That’s why we’ve invited customer service expert Barb Menchhofer to share her insights in this free, pre-recorded webinar.

Watch Today to Learn

The key motivators behind your customers’ buying habits, and learn how understanding these drivers can help you better align your service offerings with their expectations

Insights into which communication channels your customers favor, from chat to email, and learn the response time expectations you need to meet in today’s fast-paced market

What customers prioritize in their service experiences, and find out how offering premium service options can lead to greater satisfaction and a willingness to invest more in your brand