Scaling customer support in a high-growth company

Author Jeanne Bliss shares secrets from the best high-growth companies.

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From 5 to 5,000 customers: Keeping your support standards high

Jeanne Bliss, author of Chief Customer Officer 2.0, sits down with Chelsie Lee, SVP of Customer Strategy at SnackNation, and Denis Drossart, VP of Experience at Selina, to discuss how high-growth companies can effectively manage and scale their customer support operations.

Having worked in rapidly growing companies, Chelsie and Denis know the challenge of maintaining high-quality service as the customer base expands. Don’t miss this insightful session, where they share valuable lessons learned and common pitfalls to avoid when scaling support operations.

Watch today to learn

What factors to consider when selecting a platform to ensure it meets the evolving needs of a growing customer base

The 'Customer, Structure, People, and Goals' framework as a strategic approach to assessing and managing growth. By focusing on these four key areas, companies can stay aligned and ensure that customer service remains a top priority

How leading with key insights and data points can help align and engage your C-suite in the customer support strategy