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Leveraging AI and Automation to Exceed Customer Expectations

Customer expectations continue to evolve, and delighting shoppers remains a challenge for organizations around the world. Per McKinsey, 67% of millennials expect real-time customer service and 75% of all customers expect a consistent cross-channel experience.

The rise of artificial intelligence (AI) in customer service has made reliable, lightning-fast support a reality, but without a deep customer focus and a foundation of control, it also runs the risk of providing less-than-ideal responses to customers that leave them feeling deflected instead of recognized. By leveraging AI rooted in personalization and guided by your brand’s policies, playbooks, and processes, companies can provide faster, better responses that exceed customer expectations and drive loyalty.

Watch this on-demand webinar to discover the ways your organization can leverage AI and automation to delight customers and supercharge your CX team.

Watch Today to Learn

How AI and automation can empower customers to solve issues independently while enhancing agent efficiency

Real-world examples of how top companies are using AI to deliver exceptional, personalized customer service at scale

Valuable insights from Gladly’s leadership team on how to implement AI-driven strategies that improve customer satisfaction and loyalty

Featured Speakers

Jason Finkelstein

Chief Marketing Officer, Gladly

Michael Wolfe

Co-Founder and Chief Product Officer, Gladly

Andy D’Amato

Chief Revenue Officer, Gladly

See How Gladly Works for You

Get an inside look at Gladly’s AI-powered Platform and learn how it can help you create standout customer experiences.

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