How to deliver exceptional customer support at every touchpoint

Learn the importance of meeting customers where they are

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Meeting customer expectations with always-on, seamless service

Today, customers want to communicate with brands in the same way they communicate with everyone else in their lives — across channels, devices, and times of day. And when questions or issues arise, they’re looking to problem-solve quickly, whether that’s through self-service or with the help of a customer service representative.

Watch as Brian Kershon — Director of Global Customer Service at Zenni, Bryan Riter — Director of Customer Care at Deckers Brands, and Sienna Hitzeman — Senior Product Manager of Support at Chegg Inc. discuss their strategies to meet challenges and opportunities that arise when commerce happens everywhere, at any time.

Watch today to learn

How brands like Zenni, Deckers, and Chegg offer 24/7 customer support, empowering customers to get help whenever they need it

How to create a smooth, effortless customer experience that shifts between self-service options and live support without disruption

Strategies to minimize customer effort, making interactions easier and more efficient, which in turn strengthens brand loyalty

Featured speakers

Brian Kershon

Brian Kershon

Director of Global Customer Service, Zenni

Bryan Riter

Bryan Riter

Director of Customer Care, Deckers Brands

Sienna HItzeman

Sienna Hitzeman

Senior Product Manager of Support, Chegg Inc.