How JOANN crafts with people at the center

Learn how a beloved brand achieved remarkable efficiency through their partnership with Gladly.

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Inside JOANN’s journey to customer-centric, efficient service

JOANN, the nation's leading fabric and craft retailer, continues to innovate their customer experience by keeping customers at the heart of everything they do. Through their partnership with Gladly, they're delivering more personalized service with faster response times.

In this exclusive webinar, hear from Drew Chamberlain of JOANN and Kimberly McKellar of Gladly as they share how JOANN is achieving remarkable efficiency while providing a top-tier customer experience.

Watch today to learn

How JOANN seamlessly connects with their customers across all channels, whether it’s through voice, chat, or other platforms, ensuring a consistent and personalized experience every time.

How JOANN took a strategic approach in selecting the right technology partners, carefully evaluating both large and small vendors to find the perfect fit for their unique customer service needs.

The transformative impact Gladly had on JOANN’s operations, driving a 93% increase in efficiency by streamlining workflows, reducing complexity, and enabling their team to deliver faster, more effective customer support.

Featured speakers

Drew Chamberlain, Director of Operations

Drew Chamberlain

Director of Operations, JOANN

Kimberly McKellar

Kimberly McKellar

Director of Customer Success, Gladly