How ChatGPT is changing the customer support ecosystem

Here’s what today’s CX leaders are doing about it

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The role of ChatGPT in transforming customer service

ChatGPT has officially entered the customer service ecosystem, but does it belong there?

According to today’s CX leaders, the answer is yes.

Even though the thought of robots communicating with customers feels like the opposite of “human,” the use of ChatGPT and generative AI offers many benefits to customer service teams that allow agents to spend more time with customers one-on-one, thus establishing a personal, lifelong relationship.

Check out this webinar with CX leaders from Thankful, Crate & Barrel, SupportNinja, and Gladly to hear their perspectives on ChatGPT and how they’ve started using it in their own organizations.

Watch today to learn

How to seamlessly incorporate ChatGPT alongside business intelligence tools, BPOs, and other support functions to enhance customer interactions

Strategies to leverage AI tools like ChatGPT to strengthen customer loyalty and win in today’s competitive market

How the rise of ChatGPT and generative AI will reshape your responsibilities, allowing you to focus on building deeper customer relationships