< Gladly Events and Webinars

Helping Customers Help Themselves

Learn how to transition from a BPO model to in-house customer service.

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Building an In-House Customer Service Team for Efficiency and Personalization

Jason Faria, Vice President of Customer Experience at V Shred, shares best practices for expanding self-service and building an in-house customer service team to maximize efficiency. Watch the on-demand webinar to hear his insights and learn how they transformed their approach to customer service.

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The steps and strategies for successfully moving from an outsourced model to an efficient, in-house customer service team

How to maintain a personal touch with customers while maximizing team efficiency to deliver outstanding support

Best practices for implementing and expanding self-service options, empowering customers to resolve issues quickly and independently

Featured Speakers

Jason Faria

Vice President of Customer Experience, V Shred