Engagement reimagined for modern service

See how Crate & Barrel has reimagined service for the modern customer.

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How leading brands are transforming customer experiences across channels

In today’s landscape, brands leveraging innovative customer experience solutions are transforming how they communicate with and serve their customers. Join us for a panel discussion with Kate Showalter, Senior Director of Customer Service and PMO at Crate and Barrel, as she shares how the company has applied nearly 60 years of customer service expertise to reimagine modern customer engagement.

Additionally, hear from panelists Susanna Hadley of T-Mobile and Salena Scardina of Herff Jones as they share their own experiences and insights.

Watch today to learn

How leading brands are delivering smooth, connected experiences on every channel without sacrificing the personal touch that drives customer loyalty and business growth

Innovative strategies for redefining customer engagement in a way that not only meets but exceeds evolving customer expectations, positioning your brand for future success

How today’s cutting-edge technology can simplify the shopping experience, making it more enjoyable for customers while boosting satisfaction and loyalty on all fronts

Featured speakers

Mike McCarron

Mike McCarron

VP of Sales, Gladly

Kate Showalter

Kate Showalter

Senior Director of Customer Service, Crate & Barrel

Salena Scardina

Salena Scardina

VP of Customer Experience, Herff Jones

Susanna Hadley

Susanna Hadley

Senior Manager, Frontline, T-Mobile USA