< Gladly Events and Webinars

Empowering Heroes to Take Action

Empower your support team with the right tools, coaching, and strategies to drive success and customer satisfaction.

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Boosting Productivity and Engagement for Your Agents

Lauren Forrest, Director of Customer Experience Engagement, shares how to set up your customer service heroes for success by providing the right engagement, coaching, incentives, and technology. Watch the on-demand webinar to learn how to empower your team and elevate customer service.

Watch Today to Learn

The tools and strategies that equip your customer service team to work more efficiently and deliver exceptional service

How to foster a coaching-driven environment that encourages growth, learning, and ongoing performance improvements

Effective techniques for managing a remote support team, ensuring high productivity and strong customer engagement no matter where your agents are based

Featured Speakers

Lauren Forrest

Director of Customer Experience Engagement, Warby Parker