Empowering customer service agents to be heroes of your brand

Learn how to empower your team to deliver radically personal customer service

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Driving change with radically personal service and agent happiness

Did you know that boosting CS agent happiness can lead to better service, higher customer loyalty, and increased revenue? Watch this Gladly Connect Live 2023 panel as Chris Van Wagoner, Director of Lifecycle and Community at Gladly, and Meredith Klee, Director of Communications and Content at Gladly, explore the principles and best practices of radically personal service, and get actionable insights on how to measure happiness among customer service agents from new primary research. You’ll leave with a playbook of insights that will help you drive meaningful change at your company.

Watch today to learn

Strategies that prioritize human connections for memorable and impactful customer experiences

How to track and improve the happiness of your customer service agents, leading to better service and higher customer loyalty

New data-driven insights to create a work environment that fosters agent happiness, driving significant improvements in both customer experience and company performance

Featured speakers

Meredith Klee

Meredith Klee

Director of Communications and Content, Gladly

Chris Van Wagoner

Chris Van Wagoner

Director of Lifecycle and Community, Gladly