< Gladly Events and Webinars

Crafting Authentic Customer Experiences, From Retail to Online

Gain insights on merging tradition with innovation in the digital era with Tecovas' CRO.

Share

icon

Fusing Classic Customer Service with Modern Innovation: Insights from Tecovas

Every customer interaction presents an opportunity to cultivate a meaningful relationship, but ensuring authenticity across both digital and physical realms can have its challenges.

In this fireside chat with Chief Retail Officer, Kim Heidt, we uncover how she’s fusing the traditional ethos of customer service with innovation at Tecovas. Drawing from her years of experience at the intersection of retail and digital, Kim will share strategies for building authentic relationships centered around why customers seek assistance, how not to deflect them, staying resilient and dedicated to your team and customers even during unforeseen challenges, and more.

Watch Today to Learn

The challenges of maintaining authenticity in customer interactions across digital and physical realms

Insights on blending traditional customer service ethos with innovation

How to build authentic relationships with customers, while staying resilient during challenges

Featured Speakers

Kim Heidt

Chief Retail Officer, Tecovas

Joseph Ansanelli

CEO, Gladly

See How Gladly Works for You

Get an inside look at Gladly’s AI-powered Platform and learn how it can help you create standout customer experiences.

Book My Demo