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Gladly events and webinars

Gladly Events and Webinars

Explore Gladly’s events and webinars, where top industry leaders provide insights, strategies, and the latest trends in customer service.

In-Person Event

SubSummit 2025 - Meet Gladly at booth 714

May 28, 2025 - May 30, 2025

Learn how we’re transforming CX for leading brands. Be among the first 15 meetings to claim your $50 gift card.

Upcoming events

Melbourne CX Leaders Dinner

3, April, 2025 | 6:00 pm - 9:00 pm AEDT

Melbourne CX Leaders Dinner

Connect with CX innovators over an exclusive dining experience at Cumulus Inc.

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June 10, 2025 - June 12, 2025

Meet Gladly at CCW 2025

Visit booth 1120 at CCW Vegas to get customer swag.

City view of Dallas at sunrise

May 28, 2025 - May 30, 2025

SubSummit 2025 - Meet Gladly at booth 714

Learn how we’re transforming CX for leading brands. Be among the first 15 meetings to claim your $50 gift card.

Join Gladly at Crown Sydney

2, April, 2025 | 3:00 pm - 5:00 pm AEDT

Join Gladly at Crown Sydney

eMeet us at Crown Sydney and engage with industry pioneers like PetCircle

On-demand events

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Using Instagram to drive revenue with radically personal service

If you’re only using Instagram for marketing, you’re leaving revenue on the table.

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Looking to switch from Zendesk to Gladly?

Framebridge shares the key advantages they have seen since making the switch.

An image of a pan and lid from Our Place

Why Our Place switched to Gladly

How switching to Gladly simplifies workflows and unlocks CX agent efficiency

Photo of Gladly CEO, Joseph Ansanelli

The future of customer service is radically personal

Learn how to shift your customer service to suit the loyalty economy.

Reinventing "heritage of service" for the 21st century

Learn how to ensure a consistent experience across retail and ecommerce.

Driving natural sales — Shifting away from a cost center

See how Crate & Barrel transformed their Customer Care team into a sales driver.

Helping customers help themselves

Learn how to transition from a BPO model to in-house customer service.

Meeting customers where they are

Explore examples of workflow automations that drive efficiency.

Matching for faster resolution

Learn about customer service that doesn’t center around voice.

Empowering heroes to take action

Learn how to promote a culture of coaching that drives continuous improvement.

Woman working at the computer

How Crate & Barrel preps customer service for the holidays

Meeting customer demands across the buying journey

Woman opening up a box of products

Why FabFitFun switched to Gladly

Learn how subscription box businesses boost renewals with customer service.

Model tying the laces on her Native Shoes

Why Native Shoes switched to Gladly

Learn how to anticipate customers' needs before they ever reach out.

A model wearing Bombas branded socks

Why Bombas switched to Gladly

Discover how to boost customer service agent retention.

Why TULA Skincare switched to Gladly

Learn how TULA is creating emotional connections and becoming a forever brand for customers.

Hands working with paper

Why Paper Mart switched to Gladly

Learn how to craft an immersive customer experience.

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Why Harry’s switched to Gladly

Now, they can focus on their customers–not clunky software.

Woman in workout gear on her laptop

Why V Shred switched to Gladly

Learn how to build a solid CX strategy and strengthen loyalty with your customer base.

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Surviving business uncertainty

How building a plan focused on customers and employees can set you up for long-term success.

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How ChatGPT is changing the customer support ecosystem

Here’s what today’s CX leaders are doing about it.

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Winning in the loyalty-driven economy

Learn how to thrive in the Loyalty Economy by creating personal connections

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4 ways to make a customer experience decision

Learn how investing in your CX is key to long-term success

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The key to building long-term loyalty in today's crowded market

Learn how to find success through trust, transparency, and exceptional CX

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Embracing uncertainty and navigating today’s commerce landscape

Learn how to deliver outstanding customer service in an unpredictable world

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How to deliver exceptional customer support at every touchpoint

Learn the importance of meeting customers where they are

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The value of community — Introducing the new Gladly Connect

Learn the benefits of joining a community like Gladly Connect

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Unlocking customer behavior — The power of contacts per order

Learn how to use CPO to optimize the customer experience

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The direct link between hero happiness and customer satisfaction

Learn about the power of empathy in customer service

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Improve efficiencies and CX processes as your business scales

Learn about the role of AI and automation in customer experience

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Navigating the intersection of loyalty, efficiency and customer demands

Learn about the CX balancing act and how to navigate a complex consumer landscape

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Empowering customer service agents to be heroes of your brand

Learn how to empower your team to deliver radically personal customer service

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The AI advantage

Optimize the customer experience with AI

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People-centric customer service in the age of AI

Learn about the new era of CX, which uses AI and human support to foster stronger loyalty.

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Leading with CX — A founder's approach to business growth

Learn the critical role of CX across a business with the co-founders of Allbirds and Gladly.

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Doing more with less — Scaling your support team without scaling costs

Leaders at FTD, Crate & Barrel, and Select Blinds discuss team efficiency, growth, and more.

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Crafting authentic customer experiences, from retail to online

Gain insights on merging tradition with innovation in the digital era with Tecovas' CRO.

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CX change makers — How to impact innovation across your organization

Leaders at Condé Nast, Samsonite, and Holly Hunt discuss the importance of modernizing CX.

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Seven secrets for consistently delivering ‘wow’ service

Louie Gravance uncovers how to balance high touch and high tech for CX success.

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Reimagining excellence in CX and adding value to your brand

Nordstrom's VP of Customer Care & Fraud empowers you to elevate your standards of service.

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From theory to practice — AI adoption across real business scenarios

Learn why leaders at BSN Sports, Breeze Airways, and Rothy’s embraced AI on their CX teams.

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Peak season prep

Learn practical strategies from FTD to set your support team up for peak season success.

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From frustration to innovation: Moving beyond Zendesk

Discover how outdated CX platforms can hinder agent productivity and customer service.

Image of Lauren Inman-Semerau of Rothy's at Gladly Connect Live

Elevating CX with AI: Tracking and measuring success

Lauren Inman-Semerau, Head of CX at Rothy's, shares how to measure AI’s impact on customer experience.

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Scalable growth without the frights — Busting the Gorgias ghost

Discover the hidden pitfalls of choosing Gorgias for your customer support needs.

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Key strategies to drive revenue from your customer service team

CX strategist Mara Castro shares how to evolve your service strategy for tomorrow's challenges.

Drew Chamberlain, Director of Operations, JOANN

How JOANN crafts with people at the center

Hear how a beloved brand unlocked incredible efficiency with Gladly.

Portrait Of A Senior Businesswoman Sitting On Sofa Using Her Phone.

What’s next in retail for 2020?

Curious about what’s next? Join Future Commerce for answers and more.

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The Lead Foremost 50 — Insights report

Where retail and fashion is headed with insights on top digital-native brands.

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Scaling customer support in a high-growth company

Jeanne Bliss shares secrets from the best high-growth companies.

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Optimizing your channel strategy for customer communication

Impactful strategies for meeting channel preferences and response time expectations

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Efficient customer service doesn't have to be impersonal

Save costs and drive efficiency with StellaConnect and Gladly’s integration.

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Engagement reimagined for modern service

See how Crate and Barrel has reimagined service for the modern customer.

Rebecca Boxall, VP, Marketing, Channels & Customer Experience - Native Shoes and Joseph Ansanelli, CEO - Gladly

The retail rebirth: Driving more revenue in the retail economy

Join the retail rebirth with Future Commerce and Native Shoes.

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How to staff for people, not tickets

How a customer-centric approach to your business helps drive long-term revenue.

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How to deliver customer-centered self-service

Empower your customers to help themselves with customer centered self service.

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Turn your cost center into a revenue generator

Make your contact center into a consistent source of revenue.

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How to leverage customer data to deliver on expectations

Leverage your data to deliver radically personal customer service.

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Gladly voice demo

Make your voice channel your secret weapon with Gladly’s voice and IVR.

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Gladly on-demand demo

See Gladly in action with this product demo.

Gladly + Thankful Integration Announcement

Gladly and Thankful in action: Partner spotlight demo

See how Gladly and Thankful integrate to deliver personalized customer experiences

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How to meet customer expectations in modern online shopping

Join us to learn about consumer expectations and digital and e-commerce trends.

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