Customer service AI

Customers feel known and agents are more empowered in their roles with Gladly’s customer service AI.

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Accelerate your path to irrational customer loyalty

Gladly’s AI acts as an extension of your team, with full knowledge of both your brand and your customers. It knows where to find answers, when and how to take action, and when to ask for help, resulting in faster support resolutions, lower handle times, and more efficient customer service agents.

Gladly’s AI shifts the tone of automated support from deflection to delight, unlocking meaningful, personal service experiences that drive irrational loyalty.

Deliver faster, more efficient resolutions

Gladly’s AI enables both customers and agents from start to finish, powering effective and personal service experiences across all support channels.

  • Pre-trained AI models

    Gladly’s AI comes pre-trained with out-of-the-box, industry-specific models to detect intent and provide conversational responses guided by your brand’s tone and voice.

  • AI-powered Q&A

    Automate responses to customer inquiries using generative AI powered by knowledge base content, ensuring replies that are quick, accurate, and on brand.

  • Powerful actions

    Our AI-powered Customer Service Platform fully automates and resolves common customer requests via actions like process return, issue refund, cancel order, and more.

Radically personal customer service, at scale

Discover how leading brands are finding success with our customer service AI.

Gladly helped Allbirds automate top contact reasons, freeing up support heroes and boosting team productivity.

87%

resolution rate

With Gladly, Nordstrom was able to quickly reduce wrap-up time, minimize language barriers, and deliver more empathetic customer experiences.

50%

reduction in wrap-up time

Read more Gladly customer stories

Check out these helpful resources

From Theory to Practice — AI Adoption Across Real Business Scenarios

Learn why leaders at BSN Sports, Breeze Airways, and Rothy’s embraced AI on their CX teams.

The Road to AI — Evolving and Learning With Industry Leaders

CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.

Reducing Customer Service Costs With AI

AI isn’t just an efficiency tool. It can also be a cost-saving method; working to free up agents from menial tasks, enabling white-glove customer self-service, and more. See the full list of cost saving benefits of implementing AI on your CX team.

Interested in seeing more?

Book a demo to see how our AI can drive team efficiency and accelerate your path to lifelong customer loyalty.

Book a demo