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podcast
Unleashing AI to Scale Happiness and Loyalty at BARK
Learn how BARK’s mission for happy dogs begins with their people, and how IT and customer service partnership ensure no dog—or parent—is left behind.
January 9, 2024
podcast
Zenni Optical’s 20/20 Vision for Exceptional Customer Service
Brian Kerson, Director of Global Customer Service at Zenni, shares what makes their customer-focused, digitally-native CX strategy a clear winner.
November 14, 2023
podcast
Stellar Service and Resiliency Guide Farmgirl Flowers
For flower delivery brand Farmgirl Flowers, the power of resiliency—and knowing the importance of stellar customer service—have buoyed their rapid growth.
July 6, 2022
podcast
KURU: Creating Anticipatory Customer Service Experiences
For footwear brand KURU, anticipatory service is key to their success. Hear their journey to world-class service on Gladly’s podcast.
May 24, 2022
podcast
Breeze Airways Merges Tech with Kindness to Transform an Industry
See how Breeze Airways came to deliver a “Seriously Nice” guest experience using SMS and social messaging—instead of calls.
April 8, 2022
podcast
How Ulta Transforms the Beauty Industry with a Guest-Centric Approach
Hear how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
February 28, 2022
podcast
How TUMI is Designing for World-Class Experiences
Hear from TUMI about understanding customers, what drives brand loyalty, and how to provide the same level of service no matter where in the world you are.
January 15, 2022