Gladly powers customer service for Shopify’s biggest brands
Leverage Gladly’s AI-powered platform and native Shopify integration to automate support, drive sales, and streamline service all in one tool.
Get an inside look at Shopify and Gladly
Display customer and order information for agents in a clean UI, as soon as they’re matched with the customer
Empower your agents to handle refunds and cancellations all in one place
Enable self-service across all digital channels with Gladly’s conversational, collaborative AI
Shopify customer insights at your agents’ fingertips
Know your customer
Pull key details like lifetime value and order history from Shopify into Gladly for a complete customer view.
Access Shopify metafields
Teams can automate actions like tagging high-value customers or tracking preferences, enhancing personalization and efficiency.
Help agents work faster
Let agents handle tasks like updating info, issuing discounts, and processing orders all within Gladly.
Provide quick links
Access full Shopify order details with a single click from the Gladly customer profile.
Why fast-growing Shopify brands choose Gladly
No tickets, just people
Your customers don't want to feel like a ticket number, so stop treating them like one. Shopify and Gladly turn your agents into heroes without sacrificing efficiency or productivity.
10% average increase in contact-center-generated revenue
A lifelong conversation
Gladly conversations feel natural because they are — with all of the Shopify data and customer context included to increase hero efficiency and delight your customers.
20% average increase in service hero efficiency
Customer service AI
Gladly’s AI-powered Customer Service Platform fully automates and resolves common customer requests via actions like process return, issue refund, cancel order, and more.
20% average increase in service hero capacity
Built to work the way you do
Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
See our integrations
World-class brands are choosing Gladly
Director of Operations, Andie
"The integration between Shopify and Gladly has been super helpful because we can see a customer's order history all in one place in Gladly."
resolution rate
With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons.
resolution rate
Bombas used Gladly’s AI and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order contact reasons — all while maintaining a 99% CSAT.
Check out these helpful resources
Enhance CX and save money with Gladly’s CX platform
Increase exceptional, personalized customer experiences at scale while saving on resources with Gladly’s AI CX Platform.
Shopify Plus and Gladly
Unleash the true power of your customer service heroes.
Best Shopify apps for ecommerce growth in 2025
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for