Gladly powers customer service for Shopify’s biggest brands

Leverage Gladly’s AI-powered platform and native Shopify integration to automate support, drive sales, and streamline service all in one tool.

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Get an inside look at Shopify and Gladly

  • Display customer and order information for agents in a clean UI, as soon as they’re matched with the customer

  • Empower your agents to handle refunds and cancellations all in one place

  • Enable self-service across all digital channels with Gladly’s conversational, collaborative AI

rothys
ftd
allbirds
tecovas
thirdlove
bark
bombas
Jenni Kayne
caraway
framebridge

Shopify customer insights at your agents’ fingertips

Learn about our Shopify integration
Know your customer

Know your customer

Pull key details like lifetime value and order history from Shopify into Gladly for a complete customer view.

Access Shopify metafields

Access Shopify metafields

Teams can automate actions like tagging high-value customers or tracking preferences, enhancing personalization and efficiency.

Help agents work faster

Help agents work faster

Let agents handle tasks like updating info, issuing discounts, and processing orders all within Gladly.

Provide quick links

Access full Shopify order details with a single click from the Gladly customer profile.

Why fast-growing Shopify brands choose Gladly

No tickets, just people

No tickets, just people

Your customers don't want to feel like a ticket number, so stop treating them like one. Shopify and Gladly turn your agents into heroes without sacrificing efficiency or productivity.

10% average increase in contact-center-generated revenue
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A lifelong conversation

A lifelong conversation

Gladly conversations feel natural because they are — with all of the Shopify data and customer context included to increase hero efficiency and delight your customers.

20% average increase in service hero efficiency
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Customer service AI

Customer service AI

Gladly’s AI-powered Customer Service Platform fully automates and resolves common customer requests via actions like process return, issue refund, cancel order, and more.

20% average increase in service hero capacity
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Built to work the way you do

Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.

See our integrations
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Order Groove logo
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World-class brands are choosing Gladly

Radically personal customer service

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