April 2, 2025
Writing the modern customer service platform RFP
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The questions to ask for cost, value, and AI impact
Writing a CX platform RFP can be time-consuming and stressful. Balancing daily tasks with developing the right questions for potential partners takes time and expertise. Using a modern RFP guide helps CX leaders maximize the value of their software purchases and achieve better outcomes.
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
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The hero experience report — A tactical guide
Turn your customer service agents into heroes of your brand
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Making customer service your business — A CX leader's guide
Check out this CX leader's guide to building and maintaining a support center.
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