April 2, 2025
Making customer service your business — A CX leader’s guide
A CX leader’s guide to building and maintaining a support center
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Balance your customer service team's success and happiness
As a customer service leader, your top priorities are the health and satisfaction of your team and the success of your support center. But balancing these can be challenging in the emotionally demanding world of customer service. This guide provides practical solutions to help you remove barriers to job satisfaction, improve success metrics, empower your team to deliver outstanding service and foster a transparent, supportive work environment.
Driving customer loyalty with the metrics that matter
Learn how to measure and optimize key CX metrics on the path to loyalty for long-term business growth.
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
Scaling a customer support team for ecommerce growth
Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.