April 2, 2025
Summer strategy, winter success handbook
Break down your holiday prep into five critical areas of importance to make this next holiday season your best one yet.
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Prepare your customer service team for seasonal peaks
The holiday season is a high-stakes shopping period where brands cannot afford a misstep. The key to success is to start your preparation early, as summer comes to an end and winter looms on the horizon.This handbook is designed to help you streamline your preparation into five essential areas, ensuring you and your team have an unforgettable holiday season.
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A step-by-step guide to getting buy-in and driving change for CX leaders
CX solutions are major investments that often require interdepartmental buy-in. Here’s how to achieve it.
What’s Your CX Maturity?
See how you compare to your peers and get practical tips you can implement now.
Peak season prep
Learn practical strategies from FTD to set your support team up for peak season success.