X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
QA Insights
Real-time CSAT Feedback
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
MaestroQA
Assembled
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Events and Webinars
Grow
Learning
Community
Help Docs
Connect
Gladly Connect Live
Gladly Connect Live 2025
Join 350 visionaries rewriting the rules of CX with AI innovation
Learn from 350 visionaries rewriting the rules of CX with AI innovation
Customer Experience
CX Hero Resources
The Final Rose: Win Customer Hearts
Top Brands
January 31, 2024
Evaluate the state of your customer service capabilities.
Share
Customer service is the heart of customer experience. So, of course, it needs a checkup from time to time. Take our self-assessment to analyze and summarize your company's CX capabilities and needs. It can help reveal opportunities for optimization and internal collaboration with other departments and systems.
Get the free checklist
See how you compare to your peers and get practical tips you can implement now.
Find the best platform for you, your business, and your customers.
Use this handy checklist before you make a move.
Thank you for subscribing to the Gladly blog.
