April 2, 2025
5 CX benchmarks to live (and grow) by
Benchmark your customer support team’s performance against 150+ leading brands
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Real metrics from real Gladly customers
Access real performance data from Gladly customers who are setting industry standards. No fluff — just results like Birdies' 88% first call resolution rate and Bonafide's 65-hour weekly time savings. Plus, get actionable strategies to elevate your CX team's performance.
Win the final rose: Essential CX traits to capture customer loyalty
Dive into exclusive first-party research and performance benchmarks on contact volume, channel mix, KPIs, and beyond.
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Driving customer loyalty with the metrics that matter
Learn how to measure and optimize key CX metrics on the path to loyalty for long-term business growth.
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AI for CX: Exploring consumer perceptions
What are consumers' opinions on AI, and how are they adopting it? Discover the answers in this exclusive research report.
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