April 2, 2025
Unlocking customer loyalty through natural conversation
Discover what's missing from customer service conversations to foster customer loyalty.
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Make customer service conversations less like the DMV
Good ticket service isn’t good customer service. In this guide, discover the distinction between systems-based and people-based customer service platforms and the critical capabilities for customer conversations missing from most customer service platforms.
Key takeaways include:
The two key factors of natural conversations
What a natural conversation sounds like
And more
2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
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Writing the modern customer service platform RFP
Find the best platform for you, your business, and your customers.
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The hero experience report — A tactical guide
Turn your customer service agents into heroes of your brand
Learn more