April 2, 2025
Instagram on the Gladly customer service platform
Be where your customers are and be ready to help on the most popular social commerce platform.
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Deliver instant customer satisfaction
With Instagram messaging natively available as a channel on the only people-centered customer service platform, your team can deliver radically personal service on the most popular social commerce platform:
Drive sales over support with key customer context
Deliver fast, personalized service at scale
Leverage the efficiencies of concurrency
Set and monitor SLAs and performance
2022 customer expectations report
Reimagining customer service to drive customer loyalty and revenue
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Making customer service your business — A CX leader's guide
Check out this CX leader's guide to building and maintaining a support center.
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Things you can do right now to reduce high call volume
Improve agent efficiency and customer satisfaction.
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