April 2, 2025
5 tips to avoid the customer service holiday hangover
Dodge some of the biggest challenges this holiday season.
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Avoid the holiday hangover
The holidays are a crazy time, and most brands wish they were a little more proactive in getting their processes and systems in order before the holiday rush to eliminate that post-holiday hangover.
This guide will show you how to get your help center performing on all cylinders, update your IVR to save your agents time, forecast staffing needs, and more.
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4 steps to unwrapping an online experience that rivals in-store
Create a memorable online experience for your customers this holiday season.
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Things you can do right now to reduce high call volume
Improve agent efficiency and customer satisfaction.
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Peak season prep
Learn practical strategies from FTD to set your support team up for peak season success.
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