March 3, 2025 7 ways to turn customer service into a revenue engine Posted by Laura Soto Learn how Gladly helps leading brands turn service into sales. Learn 7 proven strategies to drive revenue through radically personal customer service.
February 13, 2025 The 2025 guide to AI customer service Posted by Samantha Kollasch Discover how to build and scale AI customer support with an implementation roadmap, real case studies, and proven strategies for 2025 and beyond.
January 14, 2025 The 5 CX Benchmarks That Never Go Out of Style Posted by Laura Soto Learn the top 5 customer experience benchmarks based on real data from 150+ companies. Compare your CX performance and get actionable tips to improve service.
August 28, 2024 Leverage the Power of AI for Happier Customers Posted by Samantha Kollasch Is your CX team future-ready? As AI reshapes CX, leaders explore its benefits. Use this workbook to craft a plan tailored to your brand’s needs.
August 28, 2024 AI Readiness Kit Posted by Samantha Kollasch Gladly’s AI Readiness Kit helps you assess readiness, build a roadmap, choose vendors, and more with worksheets, guides, webinars, and courses for AI success.
August 14, 2024 AI-Driven CX Playbook: Your Guide to Getting Ahead in Customer Service Posted by Samantha Kollasch Gladly’s AI Readiness Kit is your ultimate tool for AI success. Assess your readiness, build a roadmap, find the right vendor, and more with worksheets, guides, webinars, and learning courses.
July 9, 2024 Summer Strategy, Winter Success Posted by Samantha Kollasch Brands face high stakes during the holiday season. To avoid missteps, prepare your team with Gladly’s “Summer Strategy, Winter Success” handbook. Get your copy now.
June 27, 2024 Winning CX Strategies: Key Traits to Secure Customer Loyalty Posted by Samantha Kollasch Explore exclusive research and benchmarks on CX success. Learn how AI, automation, and traits like adaptability and personalization drive customer loyalty.
April 10, 2024 A Step-by-Step Guide to Getting Buy-In and Driving Change for CX Leaders Posted by Samantha Kollasch To secure the ideal CX solution for your ecommerce brand, garnering support across departments is essential. Dive into our guide for insights on addressing the CX requirements of IT, Ops, Finance, and the C-Suite, and master the art of selling your solution effectively.
