Unlock CX Excellence

Win the Final Rose: Essential CX Traits to Capture Customer Loyalty

Dive into exclusive first-party research and performance benchmarks on contact volume, channel mix, KPIs, and beyond.

Scaling Your Customer Service Center For High Growth in Ecommerce

Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.

Customer Service Guide to Revenue Generation

Turn your customer service department from a cost center into a revenue generator.

Driving Customer Loyalty With the Metrics That Matter

​​Learn how to measure and optimize key CX metrics on the path to loyalty for long-term business growth.

A Practical Guide for Delivering Radically Personal Customer Service

Turn your contact center into a connection center.

Unlock Customer Loyalty Through Natural Conversation

Discover what's missing from customer service conversations to foster customer loyalty.

Evaluate Your Customer Service Agent Experience

Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture.

2023 Hero Experience Report

Uncover the motivations, challenges, and opportunities empowering the modern customer service team.

Making Customer Service Your Business — A CX Leader’s Guide

Check out this CX leader's guide to building and maintaining a support center.

AI-Driven CX Playbook: Your Guide to Getting Ahead in Customer Service

From worksheets to guides and beyond, this is your playbook for everything AI.

AI for CX: Exploring Consumer Perceptions

Leverage the Power of AI for Happier Customers

With the continuing rise of AI in the world of CX, leaders are exploring how this technology can benefit their brands.

What’s Your CX Maturity?

See how you compare to your peers and get practical tips you can implement now.

Writing the Modern Customer Service Platform RFP

Find the best platform for you, your business, and your customers.

Customer Service Software Migration Checklist

Use this handy checklist before you make a move.