Porsche: Legendary Customer Experience Matches a Legendary Vehicle
Featuring Jeff Newman
Customer Care Manager at Porsche
In this podcast episode, hear from Porsche Customer Care Manager Jeff Newman talk about their internal culture program, Excite, the four key standards that guide Porsche’s approach to customer service, and the impact that internal storytelling has at Porsche that produces unforgettable moments with customers.
Porsche has been an aspirational brand for decades not only because of its iconic cars, but also due to its innovative customer service. Internal teams at Porsche have adapted their processes and created programs aimed at fostering intense brand loyalty.
"I'm talking about the whole buying cycle. How do you make that whole experience something customers want to go and tell people about?"
Jeff Newman
Customer Care Manager, Porsche
About the host
With a proven track record of building companies that don’t settle for the status quo, Gladly CEO and co-founder Joseph Ansanelli is reinventing customer service to put people back at the heart of it. Joseph is also a Partner at Greylock, focused on investing in enterprise applications.
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