How JOANN Creates a “Happy Place” for Service Teams and Customers
Featuring Drew Chamberlain
Director of Operations and Customer Experience at JOANN
In this Gladly podcast episode, learn from Drew Chamberlain, the Director of Operations and Customer Experiences at fabric and craft retailer JOANN, how their brand evolved to embrace digital innovation while always putting customers first.
At JOANN, their holistic approach to customer experience begins with the recruitment of customer service team members, and ends with dedicated, engaged, lifelong fans.
"We’re always looking at how we can make the experience better for the retail customer and how we can make it better for our team members, too."
Drew Chamberlain
Director of Operations and Customer Experience, JOANN
About the host
With a proven track record of building companies that don’t settle for the status quo, Gladly CEO and co-founder Joseph Ansanelli is reinventing customer service to put people back at the heart of it. Joseph is also a Partner at Greylock, focused on investing in enterprise applications.
Recommended for you
Changing the World, One Step at a Time with Allbirds
Hear from Allbirds how Allbirds provides the best possible customer experience—from custom seats to shoe boxes.
Building a Community of Advocates and Lifelong Chubbies Customers
Learn from Chubbies about the power of building community amongst your customers, how text message is becoming the channel of choice, and more.
How The Yes Built the Best Shopping Experience in Fashion
Learn from the CEO of online fashion brand The Yes how their company is leveraging AI to change how women shop for fashion.