Breeze Airways Merges Tech with Kindness to Transform an Industry
Featuring Danny Cox
Vice President, Guest Experience at Breeze
In this Gladly podcast episode, hear from Vice President of Guest Experiences at Breeze Airways, Danny Cox, as he shares what it means to be Seriously Nice, how Breeze raises the bar for guest experiences, and why they decided to omit voice as a primary channel for customer service.
With the slogan “Seriously Nice”, Breeze Airways is reimagining customer service for brands and businesses to be the best part of a customer’s day. So, what does it look like to be Seriously Nice? Listen and find out.
"My advice is, don’t open a call center, make sure you open a contact center… It’s a digital first approach."
Danny Cox
Vice President, Guest Experience, Breeze,
About the host
With a proven track record of building companies that don’t settle for the status quo, Gladly CEO and co-founder Joseph Ansanelli is reinventing customer service to put people back at the heart of it. Joseph is also a Partner at Greylock, focused on investing in enterprise applications.
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